Business collect site

From the comfort of your home or office, or wherever you are, make your payments safely, from this, our virtual payment window. Use our service 24 hours and 7 days a week. Valid only for pre-confirmed reservation payments. If you have any questions please contact (4) 444 53 53 Ext. 337-338.

TERMS & CONDITIONS:

Check-In: 15:00 hours and Check-Out: 13:00 hours. Rates subject to change. The payment of your reservation is to be made during check-in in the Hotel and according to the legislation, it must be in Colombian pesos (please, contact your bank to check exchange rates). Reservations must be guarantied with a valid credit card. For promotional reservations with Non-Refundable remarks, there will be no changes, in case of cancellation the whole stay will be charged. Please ask forour Changes and Cancellations policies: if reservation is cancelled or modified up to 48 hours before the day of arrival no fee will be charged. In case of No Show, cancelled or modified later, 100% of the first night will be charged. NON SMOKING ROOM: According to the law (Res 1956 of 2008) it is forbidden to smoke in any room, restaurant or public area inside the hotel, charges up to US $100 (or its equivalent in Colombian pesos) may be charged for those who break the rule. No pets are allowed. CHILD POLICY: minors under 11 years old in their parents’ room are free of charge; for those older charges of $89.000 COP plus taxes may apply per night. If you are traveling with a child, the hotel may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for foreign visitors) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance TAXES: VAT in Colombia is 19% for lodging services and apply for Colombian and foreigners except those travelers who prove visa types: PIP3, PIP5, PIP6, PIP10, TP7, TP11 or TP12. INSURANCE: is not included and it’s optional, costs $9.401 COP. EARLY CHECK IN: could be complementary and under availability. LATE CHECK OUT: Should be asked in front desk the day of departure and is under availability. Could be complementary until 15:00 hours or between 15:00 and 18:00 hours paying the 50% of the room rate. ADDITIONAL GUESTS: fee for every additional guest in the room is $89.000 COP plus taxes. Restrictions may apply. MINORS PROTECTION LAW: Colombian laws protect the minor from all forms of exploitation and sexual violence caused by domestic or foreign tourists. Violations of this principle entail criminal and administrative sanctions provided by law 679 of 2001. PRIVACY Please note that, for security reasons, when registering at the hotel, all guests must present identity document issued by an official authority with a photograph (Valid passport for all foreigners, Mercosur ID or Andean Community ID).